It is vitally important to Reid Furniture that you can give us your personal and payment details over the internet in complete confidence. That's why we have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.

Once you have selected your furniture, add the items to your shopping basket. Each item is individually priced. Reid Furniture charge £55 for delivery in the UK to the following a href:"http://www.reidfurniture.com/acatalog/Delivery_Charges.html" target="blank"postcodes. For the outer islands, where restrictions apply items will be delivered to the Storage Centre, 38 Carsegate Road Inverness. IV3 8AX. Telephone 01463 710 107 http://www.storageinverness.co.uk/ for customer collection. We do not deliver to the Isle of Wight or Isle of Man. Reid Furniture charge £49 for delivery throughtout Northern Ireland and €85 throught the Republic of Ireland.
If you have any special instructions or important information, about access to your property for example, please tell us in the "special instructions" box. We will also ask you to confirm that you have sufficient access and space for the items you want to purchase.

Then you will be asked to credit card details. If you miss any details, an error page will ask you to check and complete them before you move on. Once you complete your order, we will confirm the information you have given us. At this stage you will have the chance to make any changes to your selected furniture, delivery address and payment details. When you're sure the order is correct, click the "submit" button. You'll automatically receive a "Thank you" page. Please print it out for your records.

Within 2 working days you should receive a letter confirming your Reid Furniture order number and delivery details with all the contact numbers you need.

Your official Reid Furniture order confirmation will be sent to you by email within two working days.

If you want to make any changes to your order, in the UK e-mail us at csd@reidfurniture.com or in Northern Ireland or Eire email us at csd@reidfurniture.ie We will do our best to help. Early alterations within a few days aren't usually a problem. However, once the goods are in production with the manufacturer we are bound by law to accept them, so we may have to charge you a cancellation fee to cover our costs. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.

It is important to check that your furniture will go into your room before placing your order. To avoid disappointment, please refer to our Online Measuring Guide, on the right, for assistance.

Before you select a product to buy online an indication of the current lead time for delivery will have been give on the product page. Please be aware that this information changes daily. Reid Furniture cannot be held responsible for delays beyond our control. We will inform you as soon as we become aware of any changes in the time original given when you placed your order. For more information, contact us in the UK by e-mail at csd@reidfurniture.com or telephone 0141 303 7227. In Northern Ireland or Eire email contact us at csd@reidfurniture.ie or telephone 02890 783704 Monday to Friday between 9am to 5pm.

You should have been given an estimated delivery time. If it changes, we will let you know straight away. While Reid Furniture cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please contact us in the UK e-mail at csd@reidfurniture.com or telephone 0141 303 7227. In Northern Ireland or Eire email us at csd@reidfurniture.ie or 02890 783704 Monday to Friday between 9am to 5pm.

You will be contacted in advance to arrange a convenient date. Assuming your goods aren't self assembly, we will position the furniture as directed. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.

As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Someone will contact you to arrange a further delivery date. There will be an additional extra delivery charge.

We endeavour to deliver your order as quickly as possible and usually no later than 7 days after it becomes available. We would appreciate you accepting delivery on the same basis. We deliver Monday to Friday. Our Distribution Team will try to contact you on the delivery day to offer an AM or PM delivery.

Sorry, no. By delivering goods promptly, as soon as we receive them, we can give you the best value for money.

When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won't fit in, we will do our utmost to help you come up with an alternative. In the UK e-mail us at csd@reidfurniture.com or telephone 0141 303 7227. In Northern Ireland or Eire email us at csd@reidfurniture.ie or 02890 783704 Monday to Friday between 9am to 5pm.

No, not yet.

We accept all major credit and debit cards including MasterCard, Visa, Visa Electron, Delta and Switch.

Upon our receipt of your card payment, and the successful processing of your order, we will send you by post an order confirmation. This also serves as a receipt.

If, after having placed your stock order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us in writing either by post or fax 0141 810 3246 or by e-mailing us in the UK at in the UK e-mail us at csd@reidfurniture.com or in Northern Ireland or Eire at csd@reidfurniture.ie .Once we acknowledge receipt of your cancellation, you will receive a your refund using the same method as your original payment. If the cancellation of the order is within a few days of placing, then a full refund will be possible. If, however, the manufacture process is underway, then a cancellation fee of 20% will be imposed and retained by ourselves. A cancellation notice, together with your receipt, will be posted to your nominated address.

If your stock order has been conducted only through our website, you have 7 working days from receipt of your furniture in which to advise us in writing that you do not want to keep the goods. Notification can be sent via fax 0141 810 3246 or e-mail us in the UK e-mail at csd@reidfurniture.com or in Northern Ireland or Eire at csd@reidfurniture.ie .

After we have acknowledged your request, we ask that you do the following to assist with uplift of the goods:

Ensure that the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse. To help you, we will be happy to send out large plastic bags to cover items of upholstery. Please retain the packaging for all items of cabinet and bedroom furniture. The goods must be returned in their original wrappings. Please make the furniture available for collection within 7 days.

We will refund to you all the monies paid by you, but will retain 20% as cancellation fee and the delivery fee. This is due to the furniture being bespoke to your order and to cover manufacture and shipping. Please note we cannot accept the return of the following items:
i. Mattresses and divan beds, or bedding unless un-opened and in their original packaging.
ii. Any partially assembled flat pack furniture, unless the item is found to be faulty.
Once the goods are back at our local warehouse and have been inspected, we will confirm the refund amount due by e-mail and make the repayment within 7 days. A final cancellation notice together with your receipt will be posted to your nominated address.

Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.

Naturally we endeavour to deliver all our furniture in good condition. At Reid Furniture we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. Our stores also pride themselves on having the best delivery teams in the business.

It is disappointing for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect:
i. If the furniture is useable, despite the damage, we are happy for you to go ahead and use it.
ii. The Reid Furniture delivery team will complete an incident report form to record the problem. They will ask you to sign it. They may also take photographs to accompany the paperwork.
iii. The Incident Report form will be returned to the delivering store. It will be logged against your order number, and assessed for action.
iv. A Reid Furniture technician will contact you and arrange to visit and repair the problem to manufacturing standards, generally within 7 days. If he/she cannot resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.
v. In the event that a repair cannot be made, your statutory rights are not affected. We will replace the furniture.
vi. You are welcome to contact us at any time in the UK e-mail us at csd@reidfurniture.com or telephone 0141 303 7227. In Northern Ireland or Eire email us at csd@reidfurniture.ie or 02890 783704 Monday to Friday between 9am to 5pm.

Your statutory rights are not affected

Did you know...

Reid is very selective when choosing suppliers; they need to share the Reid passion for excellence, with the same high standards.

DeCoro, Premier and Superb Creations are three of the prestigious suppliers Reid deal with.