FIVE YEAR PROTECTION PROGRAMME FOR YOUR FURNITURE
All our furniture is designed to a very high standard and you can be assured of quality and durability. However, accidents do happen which is why we offer SuperCover. It is a protection programme specifically designed to ensure that for 5 years the appearance of your furniture is not spoiled by events such as accidental household spills and other incidents like rips, tears or burns, enabling you to continue to enjoy your furniture to the full.
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SuperCover
features the application of Homeserve Protector™ on fabric. This treatment forms an invisible and durable shield around each fibre, resisting oil and water based spillages thus helping to prevent permanent staining. Stains that do result from a spillage are much easier to remove, keeping your fabric upholstery looking newer for longer.
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Homeserve Protector™
also contains an active ingredient which helps prevent Dust Mite infestation – a major cause of Asthma in children in the UK. It can also help to eliminate odours caused by mildew, micro-organisms and fungal growth. These benefits all help to promote a healthier living environment for you and your family. Homeserve Protector™ is fully approved and endorsed by Allergy UK.
Regular cleaning and vacuuming combined with the rotation and reversal of cushions will help to maintain the overall appearance and performance of your furniture. In the event of a spill, blot with a clean dry cloth. Avoid the use of silicone polishes, detergents and abrasive cleaners as these may damage your furniture. We recommend that upholstered furniture should be professionally cleaned every 12 to 18 months.
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Stains Covered
Including, but not limited to*:
* Tea, Coffee & Hot Chocolate
* Red/White Wine & Alcohol
* Milk
* Blackcurrant & Orange Juice
* Cola & other fizzy drinks
* Curry & Pizza
* Spaghetti Bolognese
* Grease from foodstuffs
* Chocolate & Confectionery
* Shoe Polish
* Nail Varnish & Cosmetics
* Soap Products
* Paint & Wax & Tar
* Human bodily fluids
* Animal bodily fluids
* Superglue
* Corrosive Substances
* Bleach**
* Dye (excluding dye transfer)
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Fabric Upholstery
SuperCover for fabric upholstery protects your purchase for five years and includes the following cover:
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GOLD
* Stain Cover
For accidental household spills that result in a stain on fabric components*
* Accidental Damage Cover
For rips, tears & burns* Includes pet damage**
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PLATINUM
* Stain Cover
For accidental household spills that result in a stain on fabric components*
* Accidental Damage Cover
For rips, tears & burns* Includes pet damage**
* Structural Defects Cover
For materials or workmanship following the expiry of the manufacturers initial 12 month guarantee for an additional 4 years* we highly recommend this especially when motion furniture is purchased or considered.
*Subject to terms and conditions. **Limited to one claim per life of policy for Stain or AccidentalDamage
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Leather Upholstery
SuperCover for leather upholstery protects your purchase for five years and includes the following cover:
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GOLD
* Stain Cover
For accidental household spills that result in a stain on leather components*
* Accidental Damage Cover
For rips, tears & burns* Includes pet damage**
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PLATINUM
* Stain Cover
For accidental household spills that result in a stain on leather components*
* Accidental Damage Cover
For rips, tears & burns* Includes pet damage**
* Structural Defects Cover
For materials or workmanship following the expiry of the manufacturers initial 12 month guarantee for an additional 4 years*
*Subject to terms and conditions. **Limited to one claim per life of policy for Stain or AccidentalDamage
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Important Information
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Eligibility
To be eligible to purchase this SuperCover protection programme the goods must be for residential use, in a property which is not let, or sublet and you must be a resident of the UK, Northern Ireland, Isle of Man or Channel Islands.
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Exclusions & Limitations
Any claim for or resulting from the following will not be valid: (i) Damage caused deliberately by any person or child; (ii) Wear and tear consistent with the initial quality of the product and the manner in which the product is used; (iii) Neglect, abuse, or misuse of the product; (iv) The effects of sunlight, wind, weather, rusting, radiation or corrosion upon the product; (v) Structural defects in products that have been manufactured in accordance with a defective design or specification; (vi) Changes in colour of any part of the product regardless of the cause; (vii) Stains caused by dye transfer; (viii) Staining or Accidental Damage to products used in a food preparation area; (ix) Use of incorrect or inappropriate cleaning products or cleaning methods; (x) The removal of any odour even where caused by a stain; (xi) Damage caused whilst the product is in transit; (xii) Damage caused by animals (other than animal fluids), birds or insects (NOTE: Pet damage is limited to one claim only during the life of the policy); (xiii) Costs, expenses or other financial loss in addition to the costs of cleaning, repairing or replacing the product; (xiv) Use of the product in business premises or in residential premises which you let or sublet; (xv) Use of the product outside the United Kingdom, Northern Ireland, the Isle of Man and the Channel Islands; (xvi) Structural Defects first discovered before the expiry of the manufacturer?s guarantee;
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Making a claim
Our primary objective in the event of a claim will be the restoration of your furniture, and you should contact us on 0870 320 6614 within 72 hours of the accident arising. We will then offer you a mutually convenient appointment for one of our experienced specialists to call and rectify your problem. Where the accident is likely to result in a stain please act immediately. Remove any solid matter. Soak up any moisture using a clean white cloth or absorbent tissue. Do not rub or use household cleaners or abrasives. Stains can be limited at this point using the blot and dabbing action.
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Complaints
We are committed to provide you with an exceptional level of service. However, we realise that things can go wrong and there may be occasions when you feel we have not provided the service you expected. If you have cause for complaint we want to hear about it and we aim to resolve our customer complaints promptly. Please address them to: Customer Care Manager, Homeserve Warranties Ltd., Alpha House, Sunnyside Road North, Weston super Mare, North Somerset, BUS 3QY. Should you remain dissatisfied with the outcome of any internal enquiries, you have the right to refer your complaint to: The Financial Ombudsman Service (FOS), South Quay Plaza, 183 Marsh Wall, London, E14 8SR. This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the FOS cannot consider complaints. A leaflet detailing our full complaints/appeals process is available from us on request.
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Cancellation clause
You may cancel this insurance and receive a full refund of any premium you have paid provided you have not made a claim or the product has not been treated, by returning all insurance documentation together with the sales receipt to Reid Furniture Limited, Lothian Street, Hillington (Park), Glasgow G52 4JR within 14 days from the start date of your policy.
Homeserve Warranties Ltd is authorised and regulated by the Financial Services Authority (FSA). Our FSA registration number is 311648.
These terms apply for the full 5 years of your SuperCover policy*. This leaflet contains a brief summary of cover & should not be taken to represent all the terms & conditions contained in the certificate of insurance, a copy of which is available from your retailer or direct from the scheme administrators, Homeserve Warranties Ltd. This cover is underwritten by Inter Partner Assistance, The Quadrangle, 106 -118 Station Road, Redhill, Surrey, RH1 1PR Cover is governed by English Law. SuperCover does not affect your statutory rights as a consumer. Calls may be recorded for training, security & monitoring purposes.
*Subject to terms & conditions.
Homeserve Warranties Ltd, Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset, BS23 3QY. Telephone: 0870 320 6614
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Did you know...
Reid is very selective when choosing suppliers; they need to share the Reid passion for excellence, with the same high standards.
DeCoro, Premier and Superb Creations are three of the prestigious suppliers Reid deal with.
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